One business number. Every reply finds its way back to the right person.
Your whole team texts customers from the number they already know. When a customer writes back, the reply goes to the person who texted them, not into a shared inbox nobody owns.
How it works
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Text from the company number
Anyone on your team starts a text from the web portal, to a saved contact or a new number. Customers see your main business number, never someone's personal cell.
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Replies go to the sender
The customer's answer goes to whoever texted them last. A text from someone nobody has spoken to yet goes to your admins, who hand it to the right person.
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You hear about it right away
A browser notification pops up and an email arrives. Reply to the email and your answer goes out as a text, from the company number.
Your phones stay as they are
Calls keep ringing through the phone company you use today. We only add texting to the same number, so nothing changes for your callers and you don't move your number anywhere.
US carriers require every business that texts to register. We do the paperwork with you; approval usually takes one to three weeks.
Built for conversations, not blasts
SmsDesk is for one-to-one texting with customers who expect to hear from you: confirmations, quotes, questions, follow-ups. There's no bulk sending, which keeps your number's reputation clean.
What admins get
- A home for strays
- Texts from new numbers land in an Unassigned list for admins, never lost in someone's inbox.
- Hand-offs
- Move a customer to someone else in two clicks, with or without telling the previous owner.
- Every customer has an owner
- See who looks after each contact, and move all of someone's customers when they go on vacation.
- A record of everything
- Every text is kept with who sent it, when, and whether it went out from the portal or an email reply.
- Your team, your logins
- Add and remove people yourself. Passwords are stored scrambled; forgotten ones are reset by email.
- Works on any device
- It's a website, so there's nothing to install. Use it on a desktop, laptop or phone.
Questions
Can we keep our existing number?
Yes. That's the point: customers text the number they already have for you. Your calls stay with your current phone company and we add texting to the same number.
Does it work with a toll-free number?
Yes. Toll-free numbers go through a different carrier check than local numbers, and we take care of whichever one applies.
Do my employees need to install anything?
No. They sign in at the SmsDesk website on a computer or phone. Alerts come by email and as browser notifications.
What if someone leaves the company?
An admin turns off their login and moves their customers to someone else. The full history stays with the customer.
Can we send one text to all our customers?
No. SmsDesk is for individual conversations. Mass texting needs different carrier registration and tools.
What about pictures?
Not yet. If a customer sends a picture you'll see that one arrived; showing pictures in the portal is on our list.